How to?

How to approach people who intimidate you? I am faced with this challenge almost daily in my real estate life. I have a second hand client right now who is a renowned designer with some pretty recognizable work. She wants what she wants and can pay for it. She'll even answer her cell phone when I call and drop what she's doing to come look at it. All of these are rare qualities in a client, except for wanting what they want. That is something the $1500 studio people share with the $9000 Tribeca lofters. Anyway back to the second hand client. In Manhattan, no matter what you can or are willing to spend, you always have to compromise. I could find this woman's apartment, it just isn't in the neighborhood she specified. Here's another problem. I am afraid to speak to her. She is so short and dry and British I just expect her to be mad at me if I email or call her. She is the kind of confident that makes me doubt myself and search the same listings over and over, wasting my own time, for which I am not paid unless I close a deal. The truth is I've seen more apartments than any other customer and even with my meager knowledge of Manhattan real estate, I have more experience than any of them. But that's not what they think.

Oh, and my sale clients just tried to fire me.

Time for some of that spiritual work I talked about the other day...